Contact PostCopilot

Questions, bugs, billing, or partnerships — this page tells you exactly where to send them and when to expect a reply.

Email us

PostCopilot is run by a solo developer, so email is the fastest and most reliable way to reach a human. We aim to reply within 2 business days. Billing and data-deletion requests are prioritised and usually answered the same day.

What to include

Most support email takes two rounds because the first message is missing one detail. You will get a much faster answer if you include the following where relevant:

An export or download failed
Tell us the Threads or X handle you were exporting, roughly what time it happened (with your timezone), which tool you used — the website or the Chrome extension — and what you saw on screen. A screenshot of the error is worth more than a description of it.
Billing, refunds, or the $2 day pass
Include the email address you used at checkout. We do not store your card details — payments are handled entirely by Stripe — so we identify a purchase by that email, not by card number. Never send us card numbers.
Chrome extension problems
Tell us the extension name (Threads Exporter, XTract, or AgentHub), your Chrome version, and your operating system. If the extension shows an error badge, a screenshot of it helps a lot.
Data deletion or privacy requests
Include the Google account email you signed in with, if you signed in at all. Most of our tools work without an account, in which case we may hold nothing tied to you. See the Privacy Policy for what is stored and for how long.
Bug reports and feature requests
Tell us what you expected to happen and what happened instead. Feature requests from people who actually use the tools daily are what shapes the roadmap.
Press, partnerships, and directory listings
Use the same email address and mention what you are working on. We are happy to supply logos, screenshots, and accurate product descriptions.

Other ways to reach us

You can also reach the creator on Threads at @tech.mom_us, or on LinkedIn. Social messages are read, but email is checked far more reliably — if your issue is urgent or involves billing, please use email.

Before you email: quick answers

"My export returned zero items." This is almost always a private or empty profile, or a Threads session that needs refreshing on our side. Try a well-known public profile first. If that works and yours does not, the profile is likely private — Threads does not expose private content to anyone who is not an approved follower, and neither can we.

"I hit a daily limit." Free use includes 3 exports per day and 1 export file download per day, which resets at midnight UTC. The rows you already exported stay on screen and are never capped. If you need more, the $2 day pass lifts the limits for 24 hours.

"Can you export private accounts?" No. We only ever access content that is publicly visible, and we will not build a way around that.

"Is there an app?" The web tools work in any browser, including mobile. The Chrome extensions are listed on the Chrome Web Store. There is no iOS or Android app.

More detail lives on the blog, and the about page explains what each tool does.

Business details

PostCopilot is an independent software project operated by Irma Pugachev in Florida, United States. It is not affiliated with, endorsed by, or sponsored by Meta Platforms, Threads, or X Corp. All product names and trademarks belong to their respective owners.

See also our Terms of Service and Privacy Policy.